Refund Policy

Last updated: April 21, 2026

At Wan 3.0, we are committed to providing the best possible experience. We understand that circumstances can change and you may need to request a refund. Please review this policy before making a purchase.

Refund Eligibility

• Time limit: Requests must be submitted within 3 days of purchase.
• Credit use: A purchase is not eligible if more than 50 credits from the plan or credit pack have been used.
• Lifetime plans: Lifetime plans are one-time purchases and follow the same 3-day and credit-use rules.

How to Request a Refund

1. Contact support@aiwan.video.
2. Include your account details, order number, purchase date, and reason for the request.
3. Submit the request within 3 days of purchase.

Processing

We will review your request and notify you of the result as soon as possible. Approved refunds are returned to the original payment method. A processing fee of up to eight percent (8%) of the original payment may be deducted to cover third-party payment processing fees.

Subscription Cancellation

Monthly and annual subscriptions can be canceled in account settings at any time. Cancellation prevents future billing; fees already paid for the current billing period remain subject to the eligibility rules above.

Policy Changes

We reserve the right to update this policy at any time. Changes will be reflected on this page.